Nansen is a leading blockchain analytics platform that specializes in providing insights into Ethereum and other blockchain networks. By combining on-chain data with a comprehensive database of wallet labels, Nansen offers transparent and actionable intelligence to help users track investment trends and make informed decisions in the web3 space.

We are seeking a Revenue Operations Analyst to join our dynamic team. This role is instrumental in optimizing our revenue operations across various departments, ensuring operational excellence, and enhancing our Go-To-Market (GTM) strategies. The ideal candidate will have a strong analytical background, experience in cross-functional collaboration, and a passion for the fast-evolving market.

This is an exciting opportunity to be at the forefront of the web3 industry, contributing to the growth and success of Nansen by harnessing the power of data analytics and operational efficiency. Join us in shaping the future of crypto analytics!

Responsibilities

• Marketing Collaboration:
  • Partner closely with the marketing team to operationalize their strategies.
  • Assist in the execution of marketing campaigns.
  • Collect and report marketing performance data.
  • Assist the marketing team in executing daily operational and administrative functions to ensure seamless campaign execution and team efficiency.
  • Success metrics:
    • ROI: Improvement in marketing spend ROI.
    • Improved alignment between marketing initiatives and revenue targets.
• Sales Enablement:
  • Assist the sales team in monitoring and driving sales efficiency.
  • Analyze sales data and trends to provide actionable insights and recommendations.
  • Support the implementation and optimization of sales processes and tools.
  • Facilitate post-sales activities to ensure customer satisfaction and retention.
  • Sales forecasting and compensation performance.
  • Success Metrics:
    • Revenue Growth: Contribution to overall revenue growth.
    • Insight Utilization: Implementation of data-driven recommendations.
• Customer Support Enhancement:
  • Work with the customer support team to establish omnichannel support strategies, enabling seamless communication between customers and our GTM team.
  • Assist in basic customer support tasks, such as responding to common inquiries.
  • Implement tools and processes to improve response times, customer satisfaction, and operational efficiency.
  • Success Metrics:
    • Response Time: Reduction in average response times.
    • Customer Satisfaction: Increase in customer satisfaction scores.
    • Operational Improvements: Successful implementation of new tools and processes.
• Data Analysis and Reporting: Regularly analyze financial and operational data to identify trends, forecast revenue, and provide comprehensive reporting to senior management. Develop and maintain dashboards and visualizations to track key performance indicators.
• Process Optimization: Identify and implement improvements in internal processes across departments to enhance efficiency and effectiveness. Ensure that all revenue operations are scalable and aligned with company goals.
• Cross-Functional Collaboration: Act as a liaison between different teams to ensure cohesive strategy implementation and operational alignment.

Qualifications

• Bachelor’s degree in Business, Economics, Finance, Statistics, or a related field.
• Minimum of 2 years’ experience in revenue operations, business analysis, or a similar role, preferably in the tech or financial services industries.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficient in CRM systems (e.g. Salesforce, Hubspot) and MS Office (with advanced Excel skills), Experience with data visualization tools (e.g. Metabase, PowerBI) is a plus.
• Excellent communication and interpersonal skills, with the ability to work effectively across internal teams and external partners.
• Proactive and self-motivated with a strong ability to manage multiple projects simultaneously in a fast-paced environment.
• A keen interest in and understanding of the web3 market and its dynamics.